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Freight
Management Frequently Asked Questions
Q: What is my cost to use
Freight Revenue Recovery?
A: Our only fees are a percentage
of the refunds secured and/or additional savings generated. Standard reports are included at no
additional charge. Special reports or certain general ledger coding is available for a flat fee
or line item fee.
Q: Which parcel carriers are you auditing?
A: UPS, Federal Express and DHL
Express.
Q: We haven't had any customer
complaints, due to late packages. Why would we want to use Freight Revenue Recovery?
A: Just because you have no complaints,
it does not mean your packages are all delivered on time. On average, 1% to 3% of the packages
you ship are late and eligible for a refund. These refunds can add up to significant savings.
Q: We ship a lot of ground
packages. Is that service guaranteed?
A: Yes, commercial ground packages
have been guaranteed, since May 1998. Effective August 2001, residential ground packages have
the same guarantee.
Q: Can you audit inbound
packages?
A:Yes, we can audit all shipments,
as long as we know the origin address.
Q: Will this service take
a lot of my time?
A: No. Using instructions we
provide, it takes most customers 5-10 minutes a week to send us the package data download from
their shipping systems. If you are willing to convert to Electronic Billing, the process will
take none of your time. We will be glad to assist with the conversion to Electronic Billing.
Q: How will I know how much
money I am saving and how will I verify the invoice from Freight Revenue Recovery?
A: The invoice from Freight Revenue
Recovery is based on the actual refunds secured. These refunds will be deducted directly from
your FedEx invoices prior to payment or they will appear on your UPS invoices as credits under
the headers "Guaranteed Service Refunds" and/or "Credit Adjustments." For UPS E-Invoice customers,
we will produce a separate savings report for you weekly. Freight Revenue Recovery, Inc., will
send you an invoice each month for the percentage of actual refunds secured.
Q: How is Freight Revenue
Recovery different from other parcel auditors?
A: For starters, we have been
in the business since 1996. Additionally, we offer a complete parcel audit - both service
audits AND invoice audits. Our staff of seasoned auditors will submit all eligible refunds or
credit adjustments to the carrier on your behalf and follow up to ensure your credits are received.
Since our revenues are directly tied to your cost savings, you can rest assured that we will go
the extra mile to maximize your results.
Do you have any questions about Freight Management that we haven't answered here? Then
contact us today!
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